Privacy Policy

Last updated: 2 June 2026

LDH Solutions Ltd respects your privacy and is committed to protecting your personal information.

This privacy policy explains how we collect, use and store personal information when you visit our website, contact us, request a quotation, use one of our forms, or become a customer or supplier.

1. Who we are

LDH Solutions Ltd is a commercial and industrial electrical contractor providing electrical, lighting, data, security, EV charging, maintenance and related services.

Company name: LDH Solutions Ltd
Company number: 16607115
VAT number: 497763031
Website: www.ldh.solutions
Email: hello@ldh.solutions
Telephone: 01138 98 20 20 / 01274 22 90 30

For the purpose of data protection law, LDH Solutions Ltd is the “data controller” for the personal information we collect and use.

2. Information we may collect

We may collect and process the following information:

  • your name

  • company name

  • job title

  • email address

  • telephone number

  • site address or project address

  • billing address

  • information you provide through contact forms or quote requests

  • details relating to enquiries, quotations, jobs, projects, invoices and support requests

  • website usage information, such as pages visited, form submissions and cookie data

  • any other information you choose to provide to us

We do not normally collect special category personal data through our website.

3. How we collect your information

We may collect information when you:

  • complete a contact form on our website

  • request a quotation

  • contact us by phone, email or social media

  • place an order or make an enquiry through the website

  • become a customer, supplier or subcontractor

  • visit our website and accept certain cookies or tracking technologies

The ICO says privacy information should be provided at the time personal data is collected, such as when someone fills in a form or is tracked online.

4. How we use your information

We use personal information to:

  • respond to enquiries

  • prepare quotations

  • arrange site visits

  • deliver our services

  • manage projects and customer relationships

  • process orders, payments and invoices

  • keep records for accounting, tax and legal purposes

  • improve our website and services

  • deal with complaints, queries or warranty issues

  • send service-related communications

  • send marketing communications where permitted by law

5. Our lawful basis for using your information

We only use personal information where we have a lawful basis to do so.

This may include:

Contract
Where we need to use your information to provide a quotation, carry out work, manage a project or deliver services.

Legal obligation
Where we need to keep records for tax, accounting, insurance, health and safety or legal purposes.

Legitimate interests
Where we use your information to manage enquiries, run our business, improve our services, keep business records, recover debts or maintain customer relationships.

Consent
Where you have clearly agreed to something, such as certain marketing communications or non-essential cookies.

The ICO explains that businesses must identify a lawful basis before processing personal information.

6. How long we keep your information

We only keep personal information for as long as needed.

As a guide:

  • general website enquiries may be kept for up to 2 years

  • customer, quotation and job records may be kept for up to 7 years

  • accounting and invoice records are normally kept for at least 6 years

  • supplier and subcontractor records may be kept for as long as we have a business relationship, plus a suitable record-keeping period afterwards

  • marketing information will be kept until you unsubscribe or ask us to remove it

We may keep information for longer if required for legal, insurance, tax, warranty or dispute purposes.

7. Who we share information with

We may share personal information with trusted third parties where necessary, including:

  • employees, directors and approved subcontractors

  • suppliers and wholesalers

  • professional advisers such as accountants, insurers and legal advisers

  • IT, website, email and cloud software providers

  • payment processors

  • accreditation bodies, auditors or certification providers where required

  • public authorities, regulators or law enforcement where legally required

We only share information where necessary and expect third parties to handle it securely.

8. Website hosting, forms and third-party services

Our website is hosted on Squarespace.

When you use our website, Squarespace and any connected website tools may process certain technical information, such as your IP address, browser information, device information and website activity.

If we use tools such as analytics, contact forms, email marketing, payment processing, social media integrations or embedded content, those services may also collect or process information in line with their own privacy policies.

9. Cookies

Our website may use cookies and similar technologies to make the site work properly, improve performance, understand website usage and support certain features.

Some cookies are essential for the website to function. Others, such as analytics or marketing cookies, may require your consent.

The ICO says users must be told about cookies and similar technologies, and consent is required unless an exemption applies. It also says cookie consent must be freely given, specific, informed and involve a clear positive action.

You can usually manage cookie preferences through our website cookie banner, if enabled, or through your browser settings.

10. Marketing

We may send marketing emails to existing customers or people who have asked to receive updates from us.

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

We will not sell your personal information to third parties.

11. International transfers

Some of the systems we use, such as website hosting, email, cloud storage or analytics tools, may process data outside the UK.

Where this happens, we expect appropriate safeguards to be in place to protect your personal information.

12. Your rights

Under data protection law, you have rights over your personal information. These may include the right to:

  • access the personal information we hold about you

  • ask us to correct inaccurate information

  • ask us to delete your information

  • ask us to restrict how we use your information

  • object to certain uses of your information

  • ask for a copy of your information in a portable format

  • withdraw consent where we rely on consent

The ICO says privacy notices should tell people about their information rights, including the right to withdraw consent where consent is the lawful basis.

To exercise your rights, please contact us using the details below.

13. Keeping your information secure

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.

This includes using appropriate business systems, access controls and security measures.

14. Complaints

If you have any concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, which is the UK data protection regulator.

15. Contact us

For questions about this privacy policy or how we use personal information, please contact:

LDH Solutions Ltd
Email: hello@ldh.solutions
Telephone: 01138 98 20 20 / 01274 22 90 30